How do I start a return?Updated 13 days ago
- Get In Touch: Reach out to our Customer Support team by email at [email protected].
- Let’s Chat: We'll review your inquiry and assess next steps. If the return is a result of our error, such as an incorrect or defective product, you will receive a full refund for the item including shipping and handling. If you're unsatisfied with the product you purchased, we will provide a return shipping label.
- Pack & Ship: Pack up your items securely, place the label provided by our team to your package and send it our way.
- Process Refund: Once we receive your return, we'll inspect the items and process your refund request. Standard processing time of refunds varies but is typically 2-4 business days. This gives our team time to inspect your return and issue a refund. It can take up to 4 business days for your bank to process the refund and reflect it in your account.