Shipping
What shipping methods do you offer?
Our team fulfills orders Monday - Friday (excluding major US holidays). If you place an order Monday - Thursday, it will be fulfilled within 24 hours. Orders placed Friday - Sunday will be fulfilled the following Monday. We currently offer 2 shipping
Where do you ship to?
Papa & Barkley ships to all 50 US states. However, each state has different restrictions based on the type of product and cannabinoid content of the product. We do not ship internationally. Shipping restrictions for individual products are listed bel
Can I change the shipping address for my order after it has been placed?
If you've input the incorrect address for your order, please reach out to our team ASAP using the contact form in our Help Center or by sending us an email at [email protected]. Even if tracking has not been added or updated for your order, thi
What should I do if my order is marked as delivered but I haven't received it?
Typically this is due to 1 of 3 things. Please review the steps below before contacting our Customer Care team. In many scenarios where customers report this issue, their package simply arrives the next day. 1. Verify the Address: Check the address p
What should I do if my product arrives damaged or broken?
If you receive a damaged or broken product, please reach out to our support team immediately by sending an email to [email protected] with photos of your damaged item. This rarely happens but when it does, we'll make it right! We will arrange f
What is the status of my backordered items and when will they be shipped?
If your order is on backorder because one or more products are out of stock, rest assured that once the item is back in stock, we will fulfill and ship your order immediately. We apologize for the inconvenience – sometimes demand for Releaf far excee